Our 30-Day Happy Paws Guarantee
We want you and your pet to love every PawVibe product. If something isn't right, you have 30 days from the date of delivery to request a return, replacement or refund.
Damaged, defective or wrong item
If your order arrives damaged, defective or is not what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a full refund, including shipping. You do not need to send the item back.
Change of mind
Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first so we can give you the correct return address; items sent without contacting us cannot be processed. Return shipping for change-of-mind returns is paid by the customer, and original shipping charges are non-refundable.
Items we can't accept back
- Products that have been used, chewed, or washed
- Items without their original packaging
- Gift cards and discounted final-sale items
Lost or delayed orders
If your tracking has not updated for 30 days, or your order has not arrived within 30 business days of shipping, contact us and we will resend it or refund you in full.
Refunds
Once your return is received and inspected (or your claim is approved), we will email you and refund your original payment method within 5 business days. Your bank may take a few extra days to show the credit.
How to start a return
Reach us through our contact page with your order number. We reply within 1 to 2 business days.