Frequently Asked Questions
How long does shipping take?
Orders are processed in 1 to 3 business days. Delivery to the United States usually takes 7 to 15 business days after dispatch. Full details are in our Shipping Policy.
How can I track my order?
You'll get an email with your tracking number as soon as your order ships. Tracking can take 2 to 3 days to show its first update.
Why did my order arrive in separate packages?
Items can ship from different warehouses to get them to you faster. Each package has its own tracking number.
What if my item arrives damaged or wrong?
Contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, no need to send it back.
Can I return something if my pet doesn't like it?
Yes. Unused items in their original packaging can be returned within 30 days of delivery. Please contact us first for the return address. See our Refund Policy.
Are your products safe for my pet?
We choose products made for everyday pet use, but every pet is different. Always pick the right size, supervise playtime, and replace toys when they show wear.
Which payment methods do you accept?
All major credit and debit cards, plus the express payment options shown at checkout. Payments are processed securely by Shopify.
Can I change or cancel my order?
Contact us within 12 hours of placing your order and we'll do our best. Once an order has shipped it can't be changed.
Still have a question?
Send us a message on our contact page. We reply within 1 to 2 business days.