Customer care
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Questions about an order, a product or a return? Send us a message and a real person will reply within 1–2 business days.
Replies in 1–2 business days30-day happy paws guaranteeTracked delivery
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How can we help?
Tell us what's going on and add your order number if you have one.
- Where is my order?Orders are packed in 1–3 business days. Your tracking link arrives by email as soon as it ships.Shipping policy →
- Damaged or wrong itemSend a photo and your order number within 30 days of delivery. We replace it or refund you, no need to send it back.Our guarantee →
- ReturnsUnused items can be returned within 30 days of delivery. Ask us for the return address before sending anything.Returns & refunds →
- Quick answersTracking, payments, changing an order and more.Read the FAQ →